Privacy Policy

1. Introduction

3DSmith ("we," "our," or "us") operates the website 3dsmith.shop (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service:

• Personal Information: When you make a purchase, we collect your name, email address, phone number, and shipping address. This information is necessary to process your order and deliver your products.
• Payment Information: Payment processing is handled by approved third-party payment processors. We do not store your full credit card details on our servers. Payment information is encrypted and processed securely through our payment processor's systems.
• User-Generated Content: When you personalize products, you may upload images, text, or other files. These files are stored securely and are associated with your order for production purposes.
• Order History: We maintain records of your purchases, including product details, personalization data, order dates, and shipping information.
• Contact Information: If you contact us through our contact form, we collect your name, email address, and message content.
• Technical Information: We automatically collect certain information when you visit our website, including your IP address, browser type, device information, and usage patterns through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including printing personalized products and arranging shipping
• To communicate with you about your orders, including order confirmations, shipping updates, and customer service inquiries
• To send you marketing communications (only if you have opted in)
• To improve our website, products, and services
• To detect and prevent fraud or abuse
• To comply with legal obligations
• To respond to your inquiries and provide customer support

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and is encrypted during transmission.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer service. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as court orders or government regulations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

To exercise these rights, please contact us at 3dsmith24@gmail.com.

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal and operational requirements
• Data Portability: You can request a copy of your data in a structured format
• Opt-Out: You can opt out of marketing communications at any time

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: 3dsmith24@gmail.com

Website: https://3dsmith.shop